Returns & Refunds policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

Replacement

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Conditions for returns:

In order for the goods to be eligible for a replacement, please make sure that:

• You received the wrong product.

• Your product arrived damaged or broken during transit.

• The product has a manufacturing defect.

The following goods cannot be returned:

• The request is made after 7 days of delivery.

• The product has been damaged due to misuse, improper handling, or accidental damage after delivery.

• The product has been altered, repaired, or modified.

• Minor variations in colour, texture, or finish occur due to screen settings or the handcrafted nature of the product.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

How to Request a Replacement

To initiate a replacement, please contact us within 7 days of delivery with:

• Your order number.

• Clear photos of the product.

• Clear photos of the outer packaging and shipping box.

• A brief description of the issue.

• This helps us verify the problem and process your request as quickly as possible.

Process of Return

To return an item, please email customer service at hello@sepialiving.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

SEPIA Living

RMA # 67, Premier Nagar bank colony Aligarh, 202001,India

Return shipping charges will be paid or reimbursed by us.

What Happens Next?

Once your request is reviewed and approved:

• We will arrange a free reverse pickup from your delivery address (subject to service availability).

• Reverse pickup is usually scheduled within 4–5 business days.

• After we receive the product, our quality team will inspect it to verify the reported issue.

• Once the inspection is complete, your replacement will be processed and dispatched.

• If reverse pickup is not available in your area, we may request you to ship the product to us. In such cases, we'll guide you through the process.

Returns & Refunds

We currently do not offer returns or refunds. Only eligible products that meet our replacement criteria will be replaced.

Cancellation Policy

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Need Assistance?

If you have any questions about your order or need help with a replacement, please contact our support team.

📧 Email: hello@sepialiving.com

📞 Phone/WhatsApp: +916395930499, +916395829933

We're committed to making your experience with Sepia Living as smooth as possible and will do our best to resolve any genuine issues promptly.